R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.
Blog
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A Global Telecom Operator Increased Customer Retention Rate by 3% With R Systems Analytics
Evaluated customer interactions prior to the customers’ disconnect to understand churn behaviour patterns and key triggers leading to cancellations of services
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A US-based Healthcare Service Provider Significantly Reduced Member Effort with R Systems Analytics
Using R Systems’ Analytics Gym Data Science engagement with actionable insights and predictions, the client experienced a substantial reduction in its Member Effort Score.
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Delivered Unified Threat Management (UTM) Solution for A Secure Network to A Leading Provider of Internet & Newtork Security Solutions
R Systems designed UTM solution that can perform multiple functions like network firewalling, intrusion prevention, spyware protection, VPN, data leak prevention, etc.
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Transformed the Brand Identity of One of the Largest NGO through SharePoint
R Systems helped its client enhancing customer’s experience by suggesting key business drivers like solution consulting and strategic cost management
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Migrated All Core Banking Products for A Leading Banking & Financial Technology Solution Provider
R Systems successfully migrated all products to a unique common technology platform with zero impact.
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A Global Telecommunications Services Provide Strengthen Its IPTV Footprint with R Systems Product Engineering Services
R Systems developed new products for meeting specific end-user requirements that helped client becoming an industry leader in IPTV space
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A Large US-based Veterinary Product Distributor Increased Its Customer by 25% for Multi Storefront with R Systems Development Services
R Systems set up a Multi-Storefront as a veterinary product market place that Veterinary Clinics to setup their own personal websites.
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Redesigned an Existing Call Tracking System for A Top Telecommunications Service Provider
R Systems provided a solution that supported CDR Processing, Trend Analysis and Expense Management
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Production Support to A Global Technology Services Provider on Their ERP (JD Edwards)
R Systems resolved issues faced by client’s end-users in the production environment at two levels; one was training users & resolving problems and another was handling software bugs & enhancements