My blog

Category: Whitepaper

  • Achieving Analytics Sophistication: Becoming an Analytics-Driven Organization

    Analytics Sophistication:

    Today, most enterprises are striving to find new ways, tools and platforms to derive value from their business data to drive productivity, enhance revenue and solve some business problems like churn, customer satisfaction, etc.

    However, many organizations are still struggling to derive significant ROIs from these investments. The winning formula to achieve success with analytics lies in an organization’s ability to identify specific business use cases/ problems and form an implementation strategy to achieve those goals

    In today’s world, a successful organization has to achieve data and analytics competencies to stay competitive and relevant. An organization can position itself ahead of disruptions in its industry by leveraging detailed relevant data which is at its disposal and by applying a variety of analytics on the data. This is a compulsion for many classic organizations as they are under constant threat of disruptions in their own markets by newcomers or agile competitors. Although nothing can save an obsolete product or business model, analytics is fundamental for new product innovations and improving existing products and their reach to the right customers the right way.

    This white paper explains various progressive levels in the journey towards becoming an analytics driven organization.

    Key learnings from the whitepaper:
    • Overview
    • Data Science Practice
      • Big Data Revolution
      • Resurgence of Machine Learning and AI
      • Analytics as Competitive Advantage
      • Analysis and Assessment (Analytics focused)
      • Implementation (Operation-focused)
    • Analytics Maturity
    • Analytics Sophistication
    • Analytics Skill Gap

  • Data Science Best Practices: A Blue Print to Operationalize Analytics for the Enterprise

    Data Science:

    Today, most enterprises are striving to find new ways, tools and platforms to derive value from their business data to drive productivity, enhance revenue and solve some business problems like churn, customer satisfaction, etc.

    However, many organizations are still struggling to derive significant ROIs from these investments. The winning formula to achieve success with analytics lies in an organization’s ability to identify specific business use cases/ problems and form an implementation strategy to achieve those goals

    Key learnings from the whitepaper:
    • Overview
    • The Four Pillars of Success in Analytics
    • Analytics Sophistication
    • Data Science Practice
      • DS-BuDAI Methodology
      • Business Understanding/ Use (Business focused)
      • Data Understanding/ Use (Data focused)
      • Analysis and Assessment (Analytics focused)
      • Implementation (Operation-focused

  • How Healthcare Payers Can Leverage Speech Analytics to Generate Value

    Speech Analytics:

    The world has entered into an unprecedented age of information and technology, wherein developing a robust patient experience roadmap has become indispensable. Payers are being incentivized to develop industry-leading skills and strategies that are at par with the changing patient needs and expectations. In order to establish strong footprint in the market, Healthcare organizations must record and monitor patients’ interaction across all the breadth of channels. Equitably, organizations need to ascertain strict adherence to privacy laws to curb fraudulent attempts and practice efficiency. Right now, the focus should be largely emphasized on whether plan enrollees are getting meaningful and swift access to the services they are seeking.

    Key learnings from the whitepaper:
    • Speech Analytics Solution vs. Traditional Call Drivers Evaluating Method
    • Speech Analytics: A Booming Technology
    • How Organizations are Leveraging this Opportunity to Maximize Value
    • A Connotation to ‘WHY’ Makes a Big Difference
    • How R Systems’ Anagram Cuts the Mustard