Perform in-depth analysis to help the client discover their process challenges. E.g. Ongoing unresolved technical issues need for competitive pricing and improvements in their overall customer service operations
Category: Telecom
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A Leading Internet Service Provider Improved FCR Rate by Up to 5% with R Systems Analytics
R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.
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A Global Telecom Operator Increased Customer Retention Rate by 3% With R Systems Analytics
Evaluated customer interactions prior to the customers’ disconnect to understand churn behaviour patterns and key triggers leading to cancellations of services
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Delivered Unified Threat Management (UTM) Solution for A Secure Network to A Leading Provider of Internet & Newtork Security Solutions
R Systems designed UTM solution that can perform multiple functions like network firewalling, intrusion prevention, spyware protection, VPN, data leak prevention, etc.
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A Global Telecommunications Services Provide Strengthen Its IPTV Footprint with R Systems Product Engineering Services
R Systems developed new products for meeting specific end-user requirements that helped client becoming an industry leader in IPTV space
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Redesigned an Existing Call Tracking System for A Top Telecommunications Service Provider
R Systems provided a solution that supported CDR Processing, Trend Analysis and Expense Management
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Developed a Mobile Application for Voice and Text Communication to A Leading Telecommunications Service Provider in the USA
R Systems designed a solution for client to support both voice and text communication, simultaneously, on iPhone/iPad.
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A Leading Telecommunications Service Provider Improved its Sales Conversion by 3% with R Systems Analytics
R Systems devised a robust solution that drastically improved product sales.