R Systems developed new products for meeting specific end-user requirements that helped client becoming an industry leader in IPTV space
Category: Customer Experience
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Redesigned an Existing Call Tracking System for A Top Telecommunications Service Provider
R Systems provided a solution that supported CDR Processing, Trend Analysis and Expense Management
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A Leading US Based Insurance Services Provider Improved their FCR by 4.5% with R Systems Analytics
R Systems build structured queries to identify call drivers using an integrated interaction analytics tool.
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A Top Healthcare Services Provider In The US Improved Their Net Promoter Score (NPS) With R Systems Analytics
R Systems helped the client to predict NPS with better accuracy and extract valuable insights.